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Customer Notifications

customer notifications

Respecting the Value of Your Customer Relationships

At ACRT, we know how much you value your customer relationships. You deserve a partner who will be able to effectively communicate with your customers on what you’re doing without damaging your reputation.

Exceptional customer communications are a large part of ACRT services. We engage utility customers and members on your behalf to explain the importance and value of utility vegetation management (UVM) programs. This helps customers and members better understand the need for UVM as well as its benefits, making refusals far less likely.

In the field, customer relations activities are conducted by our arborists, often simultaneously with Pre-Inspection. Our arborists will accurately answer customer questions, address concerns, and resolve potential conflicts.

Need something more than just knocking on someone’s door? We can also create and operate call centers, organize and conduct town hall meetings, run newspaper announcements, and manage replanting programs. Whatever help you need in managing your customer notifications, ACRT can help utilities avoid potential UVM delays and maintain positive customer relationships.

ACRT always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. Learn more about how we’ve helped our clients reduce costs and improve reliability.

I would like to personally thank ACRT for helping to set up and man our annual members’ meeting. ACRT was very well represented to our customers as professional and knowledgeable SECO partners with our members’ best interests at heart. Great job!

Ken Lacasse, Manager of Integrated Vegetation ManagementSumter Electric Cooperative